See below for frequently asked questions and tips for using this site.

    General FAQs

    How can I access Product Disclosure Statements and forms?

    You can access PDSs and forms on the Forms & brochures page. You can get there via the horizontal menu at the top of this page, or from the links on the individual product pages.

    Back to top

    Where can I find fund details, unit prices and performance history?

    You can look up fund details and performance on the Performance & updates page. You can get there via the horizontal menu at the top of this page, or from the links on the individual product pages.

    Back to top

    How can I find my way around this site?

    The site map can help you find the part of the website you’re looking for.

    Back to top

    What is the complaint resolution process?

    As a valued customer we want to hear from you if any of our products and services have not met your expectations.

    If you would like to compliment one of our staff or make a suggestion on how we can improve, we want to know. If we made a mistake, or our service does not meet your expectations, we also want to know.

    How to make a complaint, compliment or provide feedback

    Our people will work closely with you to address your concerns quickly and amicably.

    Further Help

    If you are not satisfied with the resolution offered, you can have your complaint reviewed by an external dispute resolution scheme, the Australian Financial Complaints Authority, who provide a free, independent review to reach a resolution that is fair to you and to OnePath.

    Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

    Australian Financial Complaints Authority Back to top

    What are cookies and why do I need them?

    Cookies are small data files that allow a website to store information about someone that visits the site. That means the website can recognise you when you return, and remember information such as your name and email address.

    Thousands of websites use cookies because they speed up the way you login and retrieve your information. They will not damage files on your PC.

    Back to top

    What screen resolution is this site designed for?

    The OnePath website is best viewed at a 1024 x 768 or larger screen resolution. Left click on your desktop, select settings and select the appropriate screen resolution.

    Back to top

    How can I adjust the size of the text on my screen?

    To adjust your font size, click on to ’View‘ and ‘Text size’ in the menu at the top of the browser window, then use the font options available to resize your text.

    Back to top

    How do I enable Javascript on my computer?

    To enable Javascript in your browser, follow the instructions available at http://support.microsoft.com/gp/howtoscript.

    Back to top

    How do I enable Java Applets on my computer?

    To enable Java Applets in your browser, follow the instructions available at http://www.java.com/en/download/help/enable_browser.xml.

    Back to top

    Where can I download Adobe software?

    This site has a lot of documents that are in a ‘pdf’ format. To view these documents you will need to download Adobe Acrobat Reader. See below to access the downloads you might need for this site.

    Links on this page are to third party software. It is your responsibility to ensure all downloads made from our site, and emails received in your system, are scanned for viruses. While OnePath regularly updates its virus protection software, we cannot ensure malicious virus attacks won't be made against our site.

    Software

    FileApprox size

     Download latest version of Adobe Acrobat

    37MB

     Download Java

    Java software allows you to run applications called ‘applets’ that are written in the Java programming language. These applets allow you to use the calculators on this site.

    10M

    Back to top

    Need more help?

    Please contact Customer Service on 1800 251 588 between 8:30am and 5:30pm, Monday to Friday (Sydney time). You will need to have your OnePath Internet User ID available when calling.

    Back to top

    Choose from the list below to access product-specific Frequently Asked Questions.

    Investment

    Superannuation

    • DIY SuperService

    Retirement

    General FAQs

    How can I access Product Disclosure Statements and forms?

    You can access PDSs and forms on the Forms & brochures page. You can get there via the horizontal menu at the top of this page, or from the links on the individual product pages.

    Back to top

    Where can I find fund details, unit prices and performance history?

    You can look up fund details and performance on the Performance & updates page. You can get there via the horizontal menu at the top of this page, or from the links on the individual product pages.

    Back to top

    How can I find my way around this site?

    The site map can help you find the part of the website you’re looking for.

    Back to top

    What is the complaint resolution process?

    As a valued customer we want to hear from you if any of our products and services have not met your expectations.

    If you would like to compliment one of our staff or make a suggestion on how we can improve, we want to know. If we made a mistake, or our service does not meet your expectations, we also want to know.

    How to make a complaint, compliment or provide feedback

    Our people will work closely with you to address your concerns quickly and amicably.

    Further Help

    If you are not satisfied with the resolution offered, you can have your complaint reviewed by an external dispute resolution scheme, the Australian Financial Complaints Authority, who provide a free, independent review to reach a resolution that is fair to you and to OnePath.

    Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

    Australian Financial Complaints Authority Back to top

    What are cookies and why do I need them?

    Cookies are small data files that allow a website to store information about someone that visits the site. That means the website can recognise you when you return, and remember information such as your name and email address.

    Thousands of websites use cookies because they speed up the way you login and retrieve your information. They will not damage files on your PC.

    Back to top

    What screen resolution is this site designed for?

    The OnePath website is best viewed at a 1024 x 768 or larger screen resolution. Left click on your desktop, select settings and select the appropriate screen resolution.

    Back to top

    How can I adjust the size of the text on my screen?

    To adjust your font size, click on to ’View‘ and ‘Text size’ in the menu at the top of the browser window, then use the font options available to resize your text.

    Back to top

    How do I enable Javascript on my computer?

    To enable Javascript in your browser, follow the instructions available at http://support.microsoft.com/gp/howtoscript.

    Back to top

    How do I enable Java Applets on my computer?

    To enable Java Applets in your browser, follow the instructions available at http://www.java.com/en/download/help/enable_browser.xml.

    Back to top

    Where can I download Adobe software?

    This site has a lot of documents that are in a ‘pdf’ format. To view these documents you will need to download Adobe Acrobat Reader. See below to access the downloads you might need for this site.

    Links on this page are to third party software. It is your responsibility to ensure all downloads made from our site, and emails received in your system, are scanned for viruses. While OnePath regularly updates its virus protection software, we cannot ensure malicious virus attacks won't be made against our site.

    Software

    FileApprox size

     Download latest version of Adobe Acrobat

    37MB

     Download Java

    Java software allows you to run applications called ‘applets’ that are written in the Java programming language. These applets allow you to use the calculators on this site.

    10M

    Back to top

    Need more help?

    Please contact Customer Service on 1800 251 588 between 8:30am and 5:30pm, Monday to Friday (Sydney time). You will need to have your OnePath Internet User ID available when calling.

    Back to top

    Choose from the list below to access product-specific Frequently Asked Questions.

    Investment

    Superannuation

    • DIY SuperService

    Retirement

    Account Access

    What is My OnePath?

    My OnePath is a simple and secure online service that allows you to track and manage your OnePath portfolio online.

    • View your entire OnePath portfolio on one page
    • Access further details on the status of your transactions and claims in progress
    • View your most recent product statements
    • Make online switch requests
    • Update your personal details.

    Register now to access your OnePath account online.

    Want more information?

    Email us at client@onepathsuperinvest.com.au or call Customer Services on 133 665, weekdays between 8:30am and 6:30pm (AEST).

    Back to top

    When is My OnePath available?

    Account balances and most functions are available 24 hours a day, 7 days a week. However, there are times when some services and functions are unavailable.

    For a full list of My OnePath hours of operation click here.

    Back to top

    How secure are my online accounts?

    The security of your online accounts is very important to OnePath. See our Internet security page for details.

    Back to top

    What if I’ve forgotten my password?

    Please contact Customer Service on 1800 251 588 between 8:30am and 5:30pm, Monday to Friday (Sydney time). You will need to have your OnePath Internet User ID available when calling.

    Back to top

    How can I register as a Customer

    Account access for customers lets you access your account information:

    • View your investment balances
    • Update your personal contact details
    • Opt out of receiving paper statements

    Customer registration

    Back to top

    How can I register as an Adviser

    Account access for advisers lets you view your client's information:

    • View your client's portfolios
    • Create business reports
    • Set up scheduled reports to suit your needs

    Adviser registration

    Back to top