When you register for or use any of the following OnePath Superannuation & Investment websites:

  • Adviser Online;
  • Customer Centre;

(each of them "the Site" and collective "the Sites"), you are agreeing to be bound by the following terms and conditions as well as those set out in the Terms of Use including the OnePath Superannuation & Investments Privacy Policy. Please ensure you understand them before you register for or use the Site.

In these Website registration terms and conditions, a reference to “we”, “us” and “our” refers to “OnePath Superannuation & Investments”, and its related bodies corporate and its and their authorised agents or services providers. OnePath Superannuation & Investments consists of the following entities:

  • OnePath Custodians Pty Limited ABN 12 008 508 496; AFSL 238346
  • OnePath Funds Management Limited ABN 21 003 002 800; AFSL 238342

1. Security

(a) We will send you a Password and User ID. To maintain security you must keep your Password and User ID confidential and store them separately at all times. You must not disclose your Password or User ID to any other person. Your Password should be changed regularly to maintain confidentiality. Access to the Site will be given on the correct entry of a User ID and Password. Once access is granted, all actions taken will be deemed to be made by the client or with the authority of the client. If you believe that your User ID or Password have been compromised please contact us immediately on 1800 251 588.

(b) Please note that this section (b) applies to users of Adviser Online only. If requested by you, we may send you an additional Password and User ID for use by a member of your support staff. You must ensure that your support staff adheres to the security requirements set out in section (a), and you are responsible for any breach of such requirements by your staff member. You must notify us when any member of your support staff who has a Password and UserId leaves your employment.

2. Authorised use

You are authorised to access the Site for reference and reporting purposes only. You may not modify any of the data contained in the Site. If you are an adviser, you may reproduce the data in a report which you provide to a client to whom that data relates, and you may add your own comments in relation to the data.

3. Indemnity

You agree to indemnify us and all other users of the Site against any claim, loss, cost, damage, action or expense which we or any other user may experience arising from use of the Site by you or any member of your support staff, your failure to keep your Password confidential, the use of the Site by any person on your behalf or the use of your Password by any other person.

4. Liability of OnePath Superannuation & Investments

The Site may allow you to access information on your account through your reports and provides information on asset allocation, unit prices and performance. While we will take all reasonable steps to ensure the information provided on the Site is accurate and up to date at the relevant date, we will not be liable for any loss or damage arising from: any omission, error or inaccuracy in information provided on the Site; any unauthorised access to information on the Site (including your portfolio details); the unavailability of the Site or the failure of any function of the Site to perform in whole or in part.

5. Changes to the Site

We reserve the right to change, remove or add to the information provided by the Site and to limit access or cease providing information on the Site.

6. Change of conditions

We reserve the right to change the terms and conditions of use for the Site without prior written notification.

7. Denial of access

We reserve the right to deny access to the Site and/or particular account details including where: you fail to keep your User ID and Password or the User ID and Password of a member of your support staff secure; or in our opinion, there are concerns regarding security or unauthorised access.

8. Internet access and electronic communications

While we have put in place certain security systems on the Site, we are unable to guarantee in all circumstances that the Site or the information contained on the Site will not be subject to unauthorised access. We will not be liable for any loss, damage, claim or expense arising from any unauthorised access to the Site or the information (including client records) contained in the Site. Whilst we may request that you indicate your preferences for receipt of email or other electronic communications, we reserve the right to communicate to you any business critical information or other information that we are required by law to communicate to you e.g. product disclosure statement 'opt-in' notifications to advisers as required by law.

9. Transactions

Any transaction involving the movement of funds, e.g. switch/withdrawal, will be processed in line with the current product disclosure statement relating to your investment or policy.

10. Intellectual Property

The Site is operated for and behalf of the OnePath Superannuation & Investment entities.

Copyright in the Site is owned by or licensed to the OnePath Superannuation & Investment entities unless otherwise indicated.

This Website also contains a number of trademarks, logos and symbols which are either owned by OnePath Superannuation & Investments or used with the permission of the owners. You are entitled to use the information in the Site for your personal reference only. Except as permitted by the Copyright Act 1968 (Cth) or other applicable laws, and as provided in section 2 above, you must not reproduce, adapt, modify, upload, download, link to, frame, perform in public, transmit or distribute any content from the Site or any part of it (in whatever form or by whatever process) unless you have obtained our prior written approval. We will not be responsible for any loss or damage arising from the above acts which are not authorised by us, nor will it be responsible for any content of other sites which are accessed via the Site.

11. Calculators

The information in the calculators should not be relied on to alter your insurance or financial arrangements without advice from a professional. This information is not a substitute for professional advice from a qualified financial adviser. We will not be liable for loss or damage arising directly or indirectly from any person relying on information provided by resulting from or omitted from the calculators. This information has been prepared without taking into account any individual's particular financial needs, circumstances or objectives and should not be relied upon as financial or investment advice. You should consider your own financial situation and consult a financial adviser before making any change to your financial affairs.

The calculators provide illustrative calculations only and are based on stated assumptions only. They should not be relied upon as representing actual benefits to be obtained from any particular investment.

12. Use and disclosure of personal information

We will only use and disclose information about you or information you provide in accordance with the OnePath Superannuation & Investments Privacy Policy which can be accessed here.

By using or accessing the information on this Site, you are also agreeing to the collection, use, storage and disclosure of your personal information in accordance with that Privacy Policy.